Rhys Barrett
★★★★★ 
RBFive-star support turnaround time I've never had to wait more than 30 minutes for exceptional service; a problem with my cluster was resolved in 20 minutes, and a difficulty with downloading characters was resolved quickly enough that I didn't even have time to visit the support ticket page. My main issue has been not knowing that I needed to ask staff to cluster up my server. It would be wonderful to have a message or button that informed/took you to support to ask the staff.